If you receive a defective product which is not damaged by you, you can request a replacement or return within 7 calendar days of delivery. Once we approve your request and receive the product, we will send a new one or return the money to you.
RETURN OR REPAIR PROCEDURE
I) If you have confirmed that the defect is with the device and it is not a software issue, please email us at [email protected] In the subject line, please enter “defective device”, and do not forget to include your customer number or provide other information about the order. Please provide a detailed description of the problem you are experiencing so that we can help you quickly and competently. If the nature of the defect requires you to send images, please attach these to your email.
II) Please wait for our answer. We will respond to emails as soon as possible, typically within 48 hours.
III) If we contact you with a Return Merchandise Authorization (RMA) number and instructions to return or replacement, please send your device as described (by registered airmail or other shipping with tracking number). Please enclose a note indicating your name, RMA number and order number. Please note that Aermoo will not reimburse the shipping costs. You need to contact our after-service team ([email protected]) for a return address.
IV)Please confirm to our support team that the defective product has been returned to us, and inform us of the tracking number.
V) When we have received your return package, we will inform you right now within a day. After confirming your items, we will start a refund or replacement process instantly. The specific time of returning money depends on the bank's progress.In the case of replacement, we will dispatch a replacement new items to you within 48 hours and inform you the tracking number by email.
Please note that Aermoo will not reimburse the shipping costs when you send the device to us. We will pay for the shipping costs when we send you a new or repaired device.